SALES TERMS AND CONDITIONS
EXCLUSIVE ST TROPEZ IS THE CONCIERGERIE DEPT. OF EXCLUSIVE ST TROPEZ PROPERTIES, REAL ESTATE AGENCY LICENSED AND REGISTERED IN FRANCE.
RCS FRÉJUS 804 198 893 / VAT FR81804198893
EXCLUSIVE ST TROPEZ offers private Concierge Services and organizes Turnkey Leisure Activities for their online Clients via www.StTropezConcierge.com or for Clients of Hotels using our services. EXCLUSIVE ST TROPEZ therefore plays the role of intermediary between the end Customer and Providers of services or activities selected by us.
ARTICLE 1 - SCOPE OF APPLICATION
These Terms and Conditions of Sale are searchable, transmitted and accepted by all Clients using www.StTropezConcierge.com. Consequently, any order made by the Hotel / Client constitutes unconditional acceptance, without restriction of these Terms and Conditions of Sale. The Customer declares to have read and accepted the following Terms and Conditions before placing any order for Services.
ARTICLE 2 - CONCIERGE SERVICES
Two types of Concierge services can be found on www.StTropezConcierge.com :
1°) Turnkey Prepaid Leisure activities where full paiement is made upfront against a Voucher to be presented to the activity or service Provider.
2°) Booking of Services, Restaurants, Catering Services, and Special requests where paiement are made directly to the Provider by the Client at time of activity or service - where Client of website is invoiced a one time Flat Fee by EXCLUSIVE ST TROPEZ for performed service requested by Client.
ARTICLE 3 - ORDER AND PAYMENT
All offers will be confirmed according to the availability of the Provider at the time of the request. If not available on the desired date, an alternate solution or date will be proposed to any possible extent.
All requests must be made initially by telephone or WhatsApp at +33 675 723 640, by e-mail at firstname.lastname@example.org, or via the website www.StTropezConcierge.com
A free estimate will be established according to the Client’s requests.
Regarding Hotels, for any confirmation of Client’s order, the Hotel will have to communicate the Name, the E-mail address as well as the Mobile phone number of their Client, in order to allow EXCLUSIVE ST TROPEZ to contact the Customer if necessary.
Full payment will have to be made at least 10 days in advance. EXCLUSIVE ST TROPEZ will invoice the Hotel for the Services retained by its Clients. Payment can be made by Credit Card via the website, via Bank transfer or Cash. Orders will only be confirmed upon receipt of payment of the price for the Activity and Transportation if a transfer has been ordered with the Service.
Regarding online Clients of www.StTropezConcierge.com, once the estimate has been approved by the Client, paiement will be processed with the Credit Card registered online at time of order.
The order of services is personal to a Customer and cannot be transferred to the benefit of a third party without the express prior agreement of EXCLUSIVE ST TROPEZ.
Any unused portion of Package Activity is not separable and does not entitle under any circumstances to a refund. The proposed Package is a global one.
ARTICLE 4 - CANCELATION AND MODIFICATION OF ORDERS
A - Any cancellation of order made by the Client or the Hotel’s Client is subject to the following fees (unless different Terms and Conditions of Provider were communicated to Client at time of Booking which in this case will prevail) :
- No charge 1 month prior or earlier
- 100 € from 30 days to 11 days prior
- 150 € from 10 days to 4 days prior
- 50 % of Service or Activity price 3 days and 2 days prior
- 100 % of Service or Activity price one day or less prior
B - Regarding specifically RESTAURANTS and BEACH CLUB Bookings :
- 50 € for any change up to 24h before Booking Time
- 100 € for any change within 24h of Booking Time
- 150 € for NO SHOW
ARTICLE 5 - CONFIDENTIALITY
EXCLUSIVE ST TROPEZ undertakes not to disclose the Name of the Clients or the confidential data of the latter to any third party except the intervening Providers.
ARTICLE 6 - RESPONSIBILITY
As an intermediary, EXCLUSIVE ST TROPEZ is not responsible for the Products or Services delivered by the Provider. The Hotel / Client expressly acknowledges that, as an intermediary, EXCLUSIVE ST TROPEZ is only bound by an obligation of means.
EXCLUSIVE ST TROPEZ cannot, therefore, incur any indemnity of any kind whatsoever - regardless of the reason - only the Supplier's liability can be incurred.
The Client will therefore directly contact the Service Provider for any request for compensation or through EXCLUSIVE ST TROPEZ who will transmit to the Service Provider the letter of complaint thus addressed by the Client.
In any event, EXCLUSIVE ST TROPEZ cannot be held responsible for the non-fulfilment of its obligations in case of “force majeure” defined by the Civil Code, and in particular in the event of flood, fire, tempest… (non exhaustive list).
ARTICLE 7 - APPLICABLE LAW
EXCLUSIVE ST TROPEZ PROPERTIES is a Company governed by French Law. The law applicable to contractual relations shall be French law exclusively.
ARTICLE 8 - LITIGATION
Any dispute relating to the interpretation and execution of Terms and Conditions will be subject to French law. In the absence of an amicable resolution, the dispute shall be brought before French competent Courts.
2023 Terms and Conditions